Privacy Policy

Last Updated: October 24, 2026

Welcome to AllNeetPrep (“we”, “us”, or “our”). We operate the website located at [www.allneetprep.in] (the “Website”) and related online Computer-Based Test (CBT) platforms. We are committed to protecting the privacy of our students, candidates, and users while providing a secure platform for NEET MCQ practice tests, test analytics, and exam preparation resources.

This Privacy Policy explains how we collect, use, process, store, and safeguard your personal data when you visit our Website, register an account, or attempt online CBT NEET mock tests, in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

1. Information We Collect

To provide seamless CBT mode test services and performance analytics, we collect the following categories of information:

• Account & Profile Data: Student’s name, email address, phone number, state/city, target NEET exam year, school/coaching details, and account login credentials.
• Payment & Transaction Data: Billing address and payment records processed via secured payment gateway partners (we do not store full credit card or debit card credentials on our servers).
• Test Performance & CBT Platform Data: Test attempt history, answers submitted, timing per question, scores, ranks, test analytics, bookmarked questions, and test completion logs.
• System & Technical Data: Device IP address, browser type, device identifiers, operating system, session duration, and cookies required for test session security and preventing unfair practices during test attempts.

2. Purpose and Legal Basis for Processing Data

We collect and process your personal data for clear, lawful, and specific purposes related to your exam preparation:

• CBT Test Administration: To generate test papers, record responses, calculate scores, provide detailed solution keys, and generate performance analytics.
• Account Management: To register your account, verify identity, manage subscriptions, and provide customer support.
• Communication: To send exam updates, test schedules, score notifications, performance summaries, and password reset instructions.
• Platform Security: To prevent cheating, unauthorized access, or misuse of protected NEET test material and platform features.
• Marketing & Updates: To inform you about new NEET mock test series or features (subject to your explicit consent and opt-out rights).

3. Minors & Student Data (DPDP Act Compliance)

Since many NEET aspirants are under the age of 18:

• Parental/Guardian Consent: We collect and process personal data of minors only with the consent or guidance of a parent or legal guardian.
• Protection of Minors: We strictly do not engage in targeted advertising, behavioral monitoring, or profiling directed at minors that could harm their well-being.

4. Data Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal data to third-party advertisers. We may share data under these limited conditions:

• Service Providers: Cloud hosting providers, payment gateways, SMS/email delivery services, and analytical tools operating under strict confidentiality and data protection agreements.
• Legal Obligations: Government authorities, regulatory bodies, or law enforcement agencies when required under applicable Indian laws or court orders.

5. Data Retention and Erasure

• We store your test attempt history and account details for as long as your account remains active or as needed to provide you with historical test performance tracking.
• Upon account closure or a valid erasure request, we will delete or anonymize your personal data, except where retaining specific transaction data is mandatory under Indian legal, tax, or financial record-keeping obligations.

6. Rights of Data Principals (Students / Parents)

Under the DPDP Act, 2023 and relevant IT regulations, you have the following rights:

• Right to Access & Review: Access your profile, test records, and performance data on the platform.
• Right to Correction: Request correction of inaccurate personal details (e.g., updating contact numbers or email addresses).
• Right to Withdraw Consent / Erasure: Request account deletion or withdraw consent for non-essential communications at any time.
• Right to Grievance Redressal: Submit grievances regarding data usage to our designated Grievance Officer.

7. Data Security Measures

We deploy robust technical and organizational security measures to protect your account and test data, including:

• Secure SSL encryption for data transmission and test sessions.
• Secure cloud infrastructure with restricted access control.
• Regular system audits and secure storage for payment and account credentials.

8. Grievance Redressal Mechanism

In compliance with the Information Technology Act, 2000 and DPDP Act, 2023, you can contact our designated Grievance Officer for any privacy concerns, data updates, or queries:

• Grievance Officer: [Insert Officer Name]
• Designation: Privacy & Grievance Officer, AllNeetPrep
• Email Address: [Insert Email, e.g., grievance@allneetprep.com / support@allneetprep.com]
• Contact Number: [Insert Phone Number]
• Postal Address: [Insert Registered Address of AllNeetPrep]

We acknowledge all grievances within 24–48 hours and resolve them within 30 days of receipt.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or platform features. Material updates will be notified via our Website or email notification.